FAQ

Skinsation Frequently Asked Questions

 

Shipping: 

Shipping costs:

  • Standard Shipping: $9.95
  • Free Standard Shipping: On orders over $79
  • Express Shipping: $19.95
  • Free Express Shipping: On orders over $149

     

    Shipping locations:

    • We deliver to all locations within Australia.
    • International orders are currently not supported.

     

    Shipping times:

    • For metro locations, estimated delivery times are between 4 to 8 business days after fulfilment.
      • Standard Shipping - 4 to 8 business days
      • Express Shipping - 2 business days
    • We fulfill orders within 2 business days.
    • Delivery times may be subject to delays due to unforeseen circumstances, including but not limited to logistical challenges, transportation disruptions, or carrier delays.

     

    Returns & Exchanges

    • Change-of-mind returns are accepted within 14 days of purchase. Items must be unused, unopened, in original condition, and returned with proof of purchase.
    • Approved change-of-mind returns will receive a full store credit, usable online or in-store. Store credit is not redeemable for cash.
    • Customers are responsible for return shipping costs unless the item is faulty or incorrect.
      For full details, please refer to our Shipping & Return Policy.

     

    I haven’t received my products – what should I do?

    If you haven't received your products, we understand your concern and apologies for any inconvenience. Here are the steps you can take to track your order:

    • Customer Login: If you have an account on our website, please log in using your credentials. Once logged in, you should be able to view your recent orders and track the status of each shipment.

     

    • Track My Order Page: Alternatively, you can visit My Account or Track My Order page on our website. Enter your order number and any other required information, and the system will provide you with real-time updates on the status and location of your package.


    If you don't have an account, please check your email for your order number. You can use this order number to track your package via the "Track My Order" page on our website.

    If you encounter any difficulties or have further questions, please don't hesitate to contact our customer support team at support@skinsation.com.au 

    We're here to assist you every step of the way and ensure that your shopping experience with us is smooth and enjoyable.

     

    Are our products authentic?

    • Yes. At Skinsation, we only source our products directly from brands and authorised distributors in South Korea, ensuring every product we sell is 100% genuine and authentic.

    General Advice:

    • If you have sensitive skin or known allergies, we recommend reviewing the ingredients list and performing a patch test prior to use. If you are unsure, please consult a qualified specialist before purchasing or using the product.

       

    • Any advice or information we provide, whether by telephone, via our website, email, or other forms of communication, is for general guidance only and does not constitute medical or professional advice.