FAQ

Skinsation Frequently Asked Questions

Shipping

Shipping costs:

Shipping locations:

Shipping times:

Orders are dispatched from our Morley store the next business day.
Once dispatched, please allow 4 to 8 business days for delivery to metro locations.
Delivery times may be subject to delays due to unforeseen circumstances, including logistical challenges, transportation disruptions, or carrier delays.

Click & Collect

Returns & Exchanges

Change-of-mind returns are accepted within 14 days of purchase. Items must be unused, unopened, in original condition, and returned with proof of purchase.
Approved change-of-mind returns receive a full store credit, usable online or in store. Store credit is not redeemable for cash.
For hygiene reasons, opened skincare and cosmetics can only be returned if faulty or incorrectly supplied. This does not limit your rights under the Australian Consumer Law.
Customers are responsible for return postage unless the item is faulty or incorrect.
To start a return, email hello@skinsation.com.au or use our contact form with your order number. Full details are in our Shipping & Returns Policy.

I haven’t received my products – what should I do?

We understand your concern, and we apologise for any inconvenience. Here is how to track your order:

Customer login: If you have an account, log in to view your recent orders and the status of each shipment.
Track My Order: Visit our Track My Order page and enter your order number for real-time updates on the status and location of your parcel.

If you do not have an account, your order number is in your confirmation email and can be used on the Track My Order page.

If you run into any difficulty, or have further questions, please contact us at hello@skinsation.com.au. We are here to help at every step.

Are your products authentic?

Yes. We source directly from brands and authorised distributors in South Korea, so every product we sell is 100% genuine.

General advice

If you have sensitive skin or known allergies, we recommend reviewing the ingredients list and performing a patch test before use. If you are unsure, please consult a qualified specialist before purchasing or using the product.
Any advice or information we provide, whether by telephone, via our website, by email, or through other forms of communication, is general guidance only and does not constitute medical or professional advice.