Shipping & Returns Policy

Shipping

Standard shipping: $9.95
Free standard shipping: on orders over $79

Orders are dispatched from our Morley store the next business day. Once dispatched, please allow a further 4 to 8 business days for delivery, depending on your location.

We deliver to all locations within Australia. International orders are not currently supported.

Delivery times are estimates and may be affected by circumstances outside our control, including carrier delays.

You can track your order after dispatch at Track My Order.

Click & Collect

Click and collect is available — choose your store at checkout. We will email you as soon as your order is ready to pick up.

Returns

Change of mind

Change-of-mind returns are accepted within 14 days of purchase.

To be eligible, items must be:

Unused
Unopened
In their original, undamaged condition
Accompanied by proof of purchase

Approved change-of-mind returns receive a full store credit, usable online or in store. Store credit is not redeemable for cash.

Opened skincare and cosmetics

For hygiene reasons, opened skincare and cosmetics can only be returned if they are faulty or were incorrectly supplied. This does not limit your rights under the Australian Consumer Law.

Faulty or incorrect items

If you have received an incorrect or faulty item, contact us as soon as possible and we will sort it out.

How to return an item

Email hello@skinsation.com.au, or use our contact form, with your order number and what you would like to return.
We will confirm your return and let you know what to include.
Post the item to:
Skinsation Cosmetics
Shop 114/253 Walter Road West
Morley WA 6062

You are also welcome to return an item in person at either of our Perth stores, with proof of purchase.

Customers are responsible for return postage unless the item is faulty or incorrect.

Returns are assessed once received. Please allow up to four weeks from the date your return reaches us for it to be inspected and processed, including your bank’s processing time. In most cases it is considerably faster.

Store credit terms

Store credit is issued for approved change-of-mind returns only.
Store credit is valid online and in store.
Store credit cannot be exchanged for cash and is non-refundable.
Store credit can be used across multiple purchases until the balance is spent.
Store credit does not expire unless otherwise stated.
Store credit cannot be transferred to another person.
Original proof of purchase is required for store credit to be issued.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

In-store purchases

In-store purchases are subject to the same return and store credit conditions unless otherwise stated at the time of purchase.